Delivering water and sanitation across North Western Province.
NWWSSCL is a public utility owned by the local authorities of North Western Province, mandated to provide safe water and sanitation services across ten districts.
Built for the province, by the province.
North Western Water Supply and Sanitation Company Limited (NWWSSCL) is a commercial utility incorporated under the Companies Act and licensed under the Water Supply and Sanitation Act. Owned by the local authorities of North Western Province, we plan, operate and maintain water supply and sanitation infrastructure serving urban, peri-urban and rural communities.
Under the 2025–2029 Strategic Plan we are expanding infrastructure, reducing non-revenue water, modernising customer service and building climate resilience across our service area.
Read the Strategic Plan
Among the leading water and sanitation providers in Africa.
To be among the leading water and sanitation services providers in Africa.
Quality, reliable and sustainable services for our customers.
To provide quality and reliable water supply and sanitation services sustainably to the satisfaction of our customers.
Striving for excellence in water supply and sanitation.
The promise that guides every decision, every crew and every customer interaction across the province.
Six values that guide how we work.
Customer Focus
We put our customers at the centre of every decision and interaction.
Integrity
We act honestly, ethically and transparently in everything we do.
Teamwork
We collaborate across teams and communities to deliver shared outcomes.
Innovativeness
We embrace new ideas and technology to modernise service delivery.
Diversity & Inclusiveness
We value diverse people, perspectives and communities equally.
Safety
We protect our staff, customers and environment as a first priority.
Providing water and sanitation as a public trust.
NWWSSCL is mandated to plan, design, construct, operate and maintain water supply and sanitation infrastructure and services within North Western Province — in line with the Water Supply and Sanitation Act and the licensing framework of the National Water Supply and Sanitation Council (NWASCO).
Our mandate covers water abstraction, treatment and distribution; wastewater collection and treatment; customer billing and revenue collection; and the promotion of hygiene and sanitation across our service area.
Ten districts across North Western Province.
We deliver services in urban, peri-urban and rural communities across the following districts:
- Solwezi
- Kasempa
- Mufumbwe
- Kabompo
- Manyinga
- Zambezi
- Chavuma
- Mwinilunga
- Ikelenge
- Kalumbila
Financial strength, expanded access and modernised operations.
Our five-year plan focuses on improving financial performance and mobilising resources, expanding access to adequate and quality water and sanitation services, reducing non-revenue water, enhancing customer care and our corporate image, and driving organisational reforms and human-capital optimisation.
Corporate Profile, Reports & Strategic Plan
Download the Strategic Plan 2025–2029, annual reports and audited financials.