Improve Financial Performance
Strengthen revenue collection, tighten cost management and grow operating surpluses to fund service delivery.
Strategic Plan 2025–2029
A five-year blueprint for reliable, equitable water services.
Our 2025–2029 Strategic Plan sets the objectives, priorities and reforms that will guide NWWSSCL toward universal, sustainable water and sanitation service delivery in North Western Province.
Six objectives that shape every decision we make.
Resource Mobilisation
Attract public, private and development-partner funding to accelerate infrastructure and service investments.
Access to Water & Sanitation
Expand adequate, safe and reliable water supply and sanitation coverage across urban, peri-urban and rural areas.
Reduce Non-Revenue Water
Cut physical and commercial water losses through metering, leak detection and network rehabilitation.
Customer Care & Corporate Image
Deliver responsive, respectful service and build public trust through transparent communication.
Organisational Reforms & Human Capital
Modernise structures, build staff capability and cultivate a high-performance culture.
Corporate priorities
Eight priority areas driving implementation.
Business Growth
Expand the customer base and diversify revenue streams.
ERP Implementation
Digitise finance, billing and operations on a unified platform.
Water Infrastructure Expansion
New treatment plants, reservoirs and distribution mains.
Meter Installation & Replacement
Universal, accurate metering to underpin billing integrity.
Bulk Water Projects
Secure long-term supply through strategic bulk-water schemes.
Customer Service Improvement
Faster fault response and richer self-service channels.
Climate Adaptation
Build resilience against drought, floods and shifting rainfall.
Water Quality Improvement
Continuous compliance with WHO and ZABS standards.
Read the full Strategic Plan
Download the complete NWWSSCL Strategic Plan 2025–2029 for detailed objectives, KPIs and implementation milestones.