Water Supply
Treated, safe water distributed reliably to urban, peri-urban and rural customers across the province.
RequestServices
Customer services, engineered for reliability.
From new connections and metering to billing, fault reporting and support — everything you need to manage your water and sanitation services with NWWSSCL.
Sewerage Services
Wastewater collection, conveyance and treatment safeguarding public and environmental health.
RequestNew Water Connections
Apply online for residential, commercial or industrial connections with clear timelines and pricing.
RequestMeter Services
Meter installation, replacement, testing and periodic verification to ensure accurate billing.
RequestOnline Bill Payments
Pay bills through the customer portal, mobile money, bank transfer or at any regional office.
RequestFault Reporting
Report bursts, leaks, low pressure and sewer issues 24/7 for prioritised crew dispatch.
RequestCustomer Support
Multilingual support via phone, email, WhatsApp and in-branch — with escalation to specialist teams.
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