PforR Grievance Redress Mechanism

Grievance Redress Mechanism

The Water Supply and Sanitation Program under North Western Water and Sanitation Company is committed to delivering services that meet community needs and safeguard people and the environment.

If you have a concern, complaint, suggestion, or feedback related to project activities, you can use this Grievance Redress Mechanism. All grievances will be received confidentially, reviewed fairly, and resolved in a timely manner at no cost to you. Your feedback helps us improve service delivery and project results.

Uptake methods

1. In person at our project site through the register.
2. Register online throughhttps://waterwoes.app/
3. Call and WhatsApp on 0965 737107